*PROBLEM SOLVED: See comments*
I recently ordered some miniatures from Mantic Games from their Kings of war series. I had heard good things about them, and I really enjoyed the look of their sculpts.
Unfortunately, when my order arrived, I was missing 10 of 22 models. I have contacted Mantic via their contact WebForm *and* their info@ email address about a week ago about the missing models. All I have recieved for my trouble is a canned autoresponse stating that they will get back to me shortly. I don't think that this is the best way to retain new customers, especially for a small / new company competing against the GW juggernaut.
Stay tuned for updates.